运营管理与流程改进
甄选并验证：Daniel Mercer, Logistics Manager @ Starbucks上个月你刚解决了同样的积压问题。它又回来了。你增加了人手，买了软件，让每个人更加努力——但订单仍然需要三周时间，而实际工作只需两小时。问题从来不是努力不够。而是没有人能看清工作到底卡在哪里，也无法证明昨天的改变是否有效。 本课程教你运营专业人士诊断和修复流程的方法——无论你管理的是诊所、仓库、支持团队还是装配线，工具箱都一样。你将学会衡量真正重要的指标（以及为什么让每个人保持忙碌其实会悄悄拖慢速度），找到制约整个产出的那个瓶颈，而不是优化无关紧要的部分，并区分哪些是应该置之不理的常规波动，哪些是值得深究的真实信号。 然后进行重新设计：消除浪费，拉动工作而非推动工作，对反复出错的步骤进行防错处理，根据需求调整产能，而不是在每次高峰时手忙脚乱。接着是大多数改进项目跳过的一步——在项目结束后保持成果，以免下个季度重蹈覆辙。 你将接触到真正的专业方法，并听到它们的真实名称——利特尔法则、价值流图、五个聚焦步骤、控制图、节拍时间、看板、快速换模、DMAIC——但它们始终是你遇到症状时使用的工具，而不是空洞的术语。不需要统计学背景、不需要认证、也不需要工厂。每个概念都同时配有服务和生产示例。 最终，你将能够针对一个太慢、太不稳定或总是落后的流程，进行真正的改进——经过测量、诊断、重新设计和持续固化。
课程目录
关于课程作者
Daniel Mercer is a supply chain and procurement executive with more than 12 years of experience managing sourcing, inventory, warehousing, transportation, and distribution operations for manufacturing and retail organizations. He has overseen multimillion-dollar procurement budgets, negotiated strategic supplier contracts, consolidated vendor networks, and introduced ERP, WMS, and spend-analytics systems that significantly reduced purchasing and operating costs. Daniel has led cross-functional sourcing programs, managed warehouse teams of more than 50 employees, improved on-time delivery from 85% to 98%, and raised inventory and order accuracy to more than 99%. His background also includes demand forecasting, route optimization, fleet coordination, supplier-risk management, safety compliance, and continuous-improvement initiatives. Known for combining operational leadership with data-driven decision-making, he has repeatedly improved fulfillment speed, reduced stockouts and excess inventory, strengthened supplier performance, and built more resilient end-to-end supply chains.
评价 (5)
- mellow_minnow
Trop basique, je m'attendais à plus.
- silly_goat
Sehr hilfreich, danke!
- elegant_lobster
Expected more practical tools
- winsome_caribou
内容太基础了
- hardy_hornet
Too basic for real ops problems